Terms and Conditions


Roostr is the trading name for Alexander and May Ltd. Registered in England number 11151357. 

‘Professionals’ are anyone who is seeking work through Roostr, regardless of professional qualifications.  Registered Nurses, Healthcare Assistants, Registered Managers, Physiotherapists or any other individual seeking work through Roostr is referred to as a ‘professional’.

‘Employer’ is anyone who engages with a ‘professional’ through Roostr to employ their services. The arrangement is between the professional and the employer direct.

A ‘working day’ is Monday to Friday, 0900-1700.

An ‘active user’ is a professional or employer who engages with Roostr to either work or employ a minimum of 1 shift (at least 6 hours) per month.

Using the Roostr website indicates acceptance of our Terms and Conditions and our Privacy Policy which outlines how we use and process personal data. By using our site, you consent to such personal data processing and you warrant that all data provided by you is accurate.

Roostr Terms of Engagement

Roostr is a software platform that connects self-employed professionals with employers within the healthcare sector. Roostr is not an employment agency and has no contract of employment with any professionals using Roostr.  Roostr is therefore not bound by the Conduct of Employment Agencies and Employment Business Regulations 2003.

Employers are responsible for ensuring that any professional connected with themselves to fill a job/ shift has the appropriate skills and qualifications.  The contract of employment for the job is held between the professional and the employer and Roostr accepts no responsibility for the engagement. Acceptance of a professional indicates a contract is entered into.

Professionals are responsible for ensuring that any job they are matched with is appropriate in terms of skills required and experience.  The contract of employment for the job is held between the professional and the employer and Roostr accepts no responsibility for the engagement. Acceptance of a job indicates a contract is entered into.

Cancellation of a job by either party must be made at least 24 hours prior to commencement of a job.  In an unavoidable situation whereby a job is cancelled by an employer less than 24 hours before the start of a job a cancellation fee of 50% of the value of the shift is charged. A £10 admin fee is deducted from this by Roostr and the balance paid to the professional.   In the event a professional cancels a job at less than 24 hours notice, Roostr will endeavour to find a replacement professional and reserves the right to suspend the professionals use of the Roostr platform pending investigation.

Payment is made by the Employer, via the Roostr ESCROW account, to the Professional. Roostr is not responsible for payment of the Professional (other than commission under ‘refer a friend’ policy and enhancements under the ‘5 star rating’ policy). Roostr processes the payment on behalf of the Employer and Professional.

Links to third party websites

Where our site contains links to other sites and resources provided by third parties, these links are provided for information only. Such links do not endorse the services of third parties and should not be considered to be recommendations. Any engagement with third parties are at the discretion and liability of the professional or employer making those connections.


We do not guarantee that our site will be secure or free from bugs or viruses. You agree that we are not liable for any bugs or viruses on our site and users should ensure use of adequate anti-virus software.

You agree to not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

Data protection

The disclosure of personal data by Roostr to employers on the engagement of a professional will comply with all requirements of the Data Protection Act (DPA).  Employers commit to keeping all information relating to a professional confidential and to be used only for the purpose of the engagement arranged. 
Employers are not permitted to process any Personal Data received in respect of Professionals connected via Roostr. Data must be kept securely and destroyed 2 years after completion of the job.

Employers must have appropriate technical and organisational measures in place to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data.  

Employers must not transfer, sell or share any Personal Data to a third party.

Employers must notify us immediately of any loss or compromise of Personal Data in relation to this Agreement.

Geographical Area

Roostr is operational in the following catchment area:

Bournemouth & Poole (All BH postcodes with the exception of BH19 & BH20 for the Purbecks).

SO41 & SO42

Employers outside this catchment area may not register with Roostr.  Professionals living up to 10 miles outside this catchment area may register.

Specific Terms of Engagement for Employers

Roostr does not employ any Professionals and a connection made via the Roostr platform does not in any way indicate Roostr as an employer. The contract of employment is between the Employer and the Professional.

Professionals are matched with Employers based on electronic profiling and it is the employers responsibility to ensure the match is appropriate. In no way has a recommendation been made.

The checks made by Roostr on each professional registering on the site are:-

We recommend that employers review the information provided to them in the professional’s electronic profile, which is provided on acceptance of a shift. If the skills or qualifications of the professional are not suitable for the job Roostr must be notified within 6 hours of the shift being accepted.

Employers agree that, by posting a vacancy on Roostr the employer intends to engage with the professional that is matched with them. Vacancies must be genuine, and descriptions must accurately reflect the shift to be filled including but not limited to skills/ qualifications/ experience required, location, hourly rate, shift length and a description of duties required.

Discrimination on the grounds of race, religion, gender or disability will not be tolerated by Roostr and Employers found discriminating on any unlawful grounds will be suspended from further use of the platform.

Employers pledge to rate Professionals after every shift using the Roostr rating system.  If an Employer is dissatisfied with a Professionals performance in any way Roostr must be notified by email as soon as possible.

Employers understand that whilst the contract of employment is between the Employer and Professional, payment must be made via the Roostr ESCROW account to enable the Roostr fee to be paid.  Payment will be debited automatically from the Employer by direct debit on agreement of the shift and any discrepancies corrected after completion of the shift.

Discrepancies (either a longer or shorter shift than agreed) must be notified to Roostr within 3 working days of completion of the shift.  An automated notification is sent to the employer within 24 hours of the shift ending. This notification requires the employer to confirm the hours worked and engage with the Roostr rating system.

If no response has been received, this notification is re-sent at 48 hours after the end of the shift.   If a response has not been received within 3 working days following the end of the shift the hours are paid as agreed at the point of engagement and the professional is automatically awarded 4 stars across all 5 areas of evaluation:- Reliability & Punctuality,  Professionalism (appearance, attitude, team work),  Clinical ability and knowledge (relevant to position),  Communication &  Kindness.

If an employer fails to provide feedback with the Roostr rating system on more than 2 occasions we reserve to suspend the employers account pending investigation.

Payment will be made to the Professional within 5 working days of completion of the shift.

Roostr cannot supply professionals to employment agencies or to any other third-party business. The engagement must be between the end employer where the shift is undertaken and the professional.

Employers must commit to orientating the professional at the start of the shift with regards to any relevant risk assessments, including fire procedures. Applicable rules and policies including but not limited to health and safety, security, and any local regulations must be advised.

Employers acknowledge that the contract for services is between a Professional and themselves. Roostr accepts no responsibility for the quality of services performed by the Professional and is not responsible for resolving, mediating or otherwise any disputes between the parties.

Should an Employer engage a Professional sourced through Roostr on a permanent contract of employment the Employer must advise Roostr as soon as the offer has been accepted. A fee for this service is charged at £250.

Roostr is not liable for:

Specific Terms of Engagement for Professionals

Roostr advises Professionals to check the nature of the Employers business, the details of the job, including skills required, hours, location and any other requests before accepting a proposed job match.

Professionals are solely responsible for all applications submitted for vacancies and for negotiating and agreeing all terms and arrangements relating to them. Roostr accepts no responsibility for any engagement terms agreed by between Employer and Professional.

Roostr is not responsible for payment of any services you provide to Employers. We do, however, facilitate the payment of sums due to you by processing payments on behalf of Employers.

Professionals offered a permanent contract of employment with an employer via Roostr must advise us as soon as an offer has been accepted.  Failure to advise us with immediate effect may result in the Professional being removed from the platform.

In order to use the Roostr platform, Professionals must register their Profile with us by means of completing the registration form. You are responsible for the contents of your Profile and you confirm that all information is true, accurate and not misleading in any respect including, but not limited to, career history, your right to work, experience and qualifications. It is your responsibility to ensure that all information in your Profile is current and kept up to date.

The ‘refer a friend’ offer in operation entitles an active user of Roostr to earn £0.50 per hour for every hour a referred friend works via the Roostr platform. This offer may be discontinued at any time.

The ‘5 star rating’ offer entitles a professional to receive an extra £1.00 per hour for subsequent shifts after they have received the 5 star rating for as long as they retain the 5 star rating. The additional £1.00 per hour is paid by Roostr. This offer may be discontinued at any time.

Duty of Care

All Professionals acknowledge that their primary duty of care is to the patients to which they are charged. Safeguarding of patients and effective reporting of adverse incidents is an integral part of patient care. The Professional’s duty to safeguard patients is required by professional regulators, service regulators and supported in law.

If a Professional has cause to raise a safeguarding concern during or following a shift the primary point of contact should be the Manager at the Employer’s premises. If this is not feasible for any reason, or the Manager is the perpetrator of a Safeguarding allegation, the Professional should contact Roostr as soon as possible. It may be that the Roostr Safeguarding and Whistleblowing Officer (rebecca@roostr.app) advises the Professional to report the situation to the local Safeguarding team within the Adult Services Department. Full support and contact details would be provided in this situation.

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